Moorah Privacy Policy

Scope of This Privacy Policy

This Privacy Policy applies to personal data processed in connection with the Moorah platform and services and applies to both buyers and sellers except where expressly stated otherwise. It should be read together with other applicable privacy notices, contractual clauses and consent clauses relating to the collection, storage, use, disclosure or processing of personal data.

What Is Personal Data?

Personal Data refers to data about an individual who can be identified from that information alone or together with other information an organisation has or is likely to have access to. Examples may include a person’s name, identification information and contact details.

Acceptance of the Privacy Policy

By registering for an account, visiting the platform, accessing or using Moorah services, users acknowledge the practices and requirements described in this Privacy Policy. Moorah may amend the policy and publish changes through the platform. Continued use of the platform or services following changes is subject to the applicable Privacy Laws and the updated policy.

Account Registration and Platform Use

Moorah may collect personal data when users register for or use the platform and services, open an account, submit forms, enter agreements, provide documentation, complete transactions or otherwise provide personal information to Moorah.

Communications and Customer Service

Personal data may be collected when users communicate with Moorah through telephone calls, letters, fax, face-to-face meetings, social media, emails or interactions with customer service agents. Telephone calls may be recorded where applicable.

Device Permissions and Online Activity

Information may also be collected when users access electronic services, interact with the Moorah website or application, allow device permissions, use cookies or connect their Moorah account with a social media or external account in accordance with the relevant provider’s policies.

Transactions, Feedback and Contests

Moorah may collect information when users carry out transactions through its services, provide feedback or complaints, register for a contest or submit personal data for another purpose. These examples are not intended to represent every circumstance in which data may be collected.

Information from Other Sources

Moorah may receive personal data from affiliates, third parties and other sources. These may include business partners such as logistics or payment service providers, credit bureaus or scoring agencies, marketing service providers, referral or loyalty programs, other platform users, and publicly available or governmental sources.

Personal Data About Other Individuals

If a user provides Moorah with another individual’s personal data, such as information relating to a family member, friend or contact, the user represents that the necessary consent has been obtained for that information to be processed in accordance with the Privacy Policy.

Identity and Contact Information

Personal data collected by Moorah may include a user’s name, date of birth, billing or delivery address, telephone number, gender and government-issued identification or other information required for due diligence, identity verification, know-your-customer or fraud-prevention purposes.

Payment and Transaction Information

Moorah may process bank account and payment information together with usage and transaction data. Transaction-related information may include searches, orders, products and services associated with the user and interactions with advertising or content on the platform.

Device, Network and Media Information

Information associated with devices used to access Moorah may be collected, together with network information, contacts where device permissions have been granted, photographs, audio or video recordings, and information concerning people or accounts with which users interact.

Marketing and Communication Data

Moorah may process marketing preferences, communication preferences and records of communications with Moorah, its service providers and relevant third parties. Information about how users interact with the platform and aggregated engagement data may also be processed.

Accuracy of Personal Information

Users should not submit inaccurate or misleading information and should inform Moorah when previously supplied information changes or becomes inaccurate. Moorah may request additional documentation where necessary to verify information supplied by a user.

Social Media Account Information

Where users register through a social media account, link Moorah with a social media account or use applicable social features, Moorah may access information voluntarily provided to the social media provider in accordance with that provider’s policies. Such personal data remains subject to this Privacy Policy when managed and used by Moorah.

Withdrawing Consent

Users may notify Moorah’s Data Protection Officer in writing if they wish to withdraw applicable consent or opt out of certain personal data collection. Depending on the information involved, withdrawing consent may affect the availability or operation of relevant Moorah services or platform features.

Technical Information

When users browse the Moorah platform, their devices may automatically provide technical information such as IP address, operating system, browser type, mobile device type, device characteristics, device identifiers, referring website, pages visited and visit times. If a user is logged in, relevant information may be associated with the user’s account.

Location Information

Moorah’s mobile applications may collect precise device location information using technologies such as GPS or Wi-Fi where applicable and permitted. This information may be used for requested location-based services, relevant content or location-sharing features. Users can generally manage location permissions through their device settings.

Content and Advertising Activity

When users view content or advertising or access software through the platform, Moorah may receive technical and activity information concerning the content or advertising viewed, software accessed and the relevant time of interaction.

How Moorah Uses Cookies

Moorah, authorised service providers and advertising partners may use cookies or similar technologies in connection with platform and service use. Cookies can help Moorah understand platform activity, remember visits and preferences, maintain shopping-cart information, analyse service usage and provide content relevant to user interests.

Advertising and Remarketing

Cookie information may be used in connection with advertising and remarketing, including enabling third-party advertising partners to serve advertisements on other websites. Moorah may also link cookie information with personal data where applicable.

Managing Cookies

Users may refuse cookies by adjusting the appropriate settings in their browser or device. Disabling cookies may affect the availability or functionality of certain Moorah platform features or services.

Accounts, Services and Transactions

Moorah may use personal data to process applications and transactions, manage access to the platform, administer user accounts, remember preferences, fulfil requests for products and services, process transactions and notify users about service issues or unusual account activity.

Identity Verification and Risk Management

Personal data may be processed for identification, verification, due diligence, know-your-customer requirements, fraud prevention, risk management and other screening activities where applicable. Moorah may also use information to investigate actual or suspected violations of its Terms of Service, fraud, unlawful activity or misconduct.

Customer Service and Communications

Moorah may use personal information to provide customer service, respond to enquiries and communicate with users through channels such as voice calls, text messages, email, fax or postal mail in connection with the administration of services and the user relationship.

Research and Service Improvement

Information may be used for research, analytics, surveys, product and service development, profiling and other activities intended to understand service usage, improve products or services and enhance customer experience. Moorah may also use data for audits, statistics, reporting and record-keeping requirements.

Marketing, Loyalty and Promotional Communications

Subject to applicable requirements, Moorah may use personal data for marketing and advertising, newsletters, promotional communications, loyalty programs, partner programs, bonus programs, seller offers and other marketing activities involving Moorah, its affiliates or collaborating third parties. Users may unsubscribe from applicable marketing communications using the unsubscribe function provided with those materials.

Legal and Regulatory Purposes

Moorah may process, preserve or disclose relevant information where required by law, court order or governmental or regulatory authority, or where reasonably necessary to comply with legal processes, enforce applicable terms, address claims or protect the rights, property or personal safety of Moorah, its users or the public.

Business Transactions

Personal data may also be processed in connection with a potential or completed business asset transaction involving Moorah, related corporations or affiliates, including a purchase, sale, lease, merger, amalgamation, financing, acquisition or disposal involving an organisation or its assets.

Personal Data Security

Moorah states that it implements security measures intended to protect personal data held on its systems. User personal data is maintained behind secured networks and access is limited to personnel with appropriate access rights. However, no security system can provide an absolute guarantee against every possible security risk.

Data Retention

Moorah retains personal data in accordance with applicable Privacy Laws and other legal requirements. Personal data may be destroyed or anonymised when the purpose for which it was collected no longer requires retention, retention is no longer necessary for legal or business purposes, and no other legitimate interest requires continued retention.

Data After Account or Service Termination

If a user stops using Moorah or permission to use the platform or services is terminated or withdrawn, Moorah may continue storing, using or disclosing personal data where permitted or required under the Privacy Policy and applicable Privacy Laws. Subject to applicable law, information may subsequently be securely disposed of.

Service Providers and Affiliates

Moorah may disclose or transfer personal data to third-party service providers, agents, affiliates, related corporations and other parties for purposes described in the Privacy Policy. These may include logistics providers, financial service providers, advertising and marketing partners, telecommunications companies, IT providers and data centres.

Buyers, Sellers and Other Platform Users

Information may be shared with buyers, sellers or other platform users where necessary in connection with transactions, interactions or other stated purposes. Sellers receiving buyers’ personal data are required to handle that information in accordance with applicable Privacy Laws and the conditions described by Moorah.

Government and Regulatory Authorities

Moorah may disclose information to governmental or regulatory authorities with jurisdiction over Moorah where required or otherwise permitted under applicable laws and the Privacy Policy.

Corporate Transactions

Personal data may be transferred to a buyer, successor or relevant counterparty in connection with a merger, divestiture, restructuring, reorganisation, dissolution, sale of assets or another applicable business asset transaction involving Moorah or related entities.

Advertising Partners

Moorah may share user information, including statistical and demographic information and information about use of the services, with advertising partners and third-party suppliers involved in advertising, remarketing or related programming.

Security Limitations

Moorah states that it uses reasonable security arrangements as required under applicable Privacy Laws. However, information transmitted or stored electronically may still be exposed to risks such as unlawful interception, unauthorised access, technology failures or sophisticated malicious attacks.

Children Under 13

Moorah states that its services are not intended for children under 13 and that it does not knowingly collect or maintain personal data or non-personally identifiable information from children under that age. Parents and legal guardians should not allow children under their care to submit personal information to Moorah.

Personal Data of Users Under 18

Where personal data belonging to a child under 18 is disclosed to Moorah, the stated policy provides for parental or legal guardian consent to processing on behalf of that child. Moorah may close accounts used exclusively by children and remove or delete personal data it believes was submitted by a child under 18 without parental consent.

Google Analytics

The Moorah platform uses Google Analytics to analyse how users interact with the platform. Google Analytics uses cookies and may process information concerning platform usage, including IP address information, in accordance with Google’s applicable practices and policies.

Third-Party Applications

Software applications made available through Moorah or third parties may separately access identifiable information or request additional information directly from users. Third-party products and services provided through those applications are not owned or controlled by Moorah, and users are encouraged to review the relevant third party’s own terms and privacy policies.

YouTube API Services

Where the Moorah Livestream feature allows users to share YouTube videos, Moorah uses YouTube API Services provided by YouTube. Use of YouTube content through that feature is also subject to the applicable Google and YouTube privacy requirements.

Moorah Security Measures

Moorah states that it implements security measures to maintain the safety of personal data under its possession or control, including secured networks, restricted access and protection of personal or sensitive information. These safeguards do not constitute a guarantee that every possible security incident can be prevented.

Links to External Websites

Moorah may provide links to third-party websites or services and may participate in partnerships or co-branded services. External websites maintain their own privacy and security practices, and Moorah does not control their websites or data-collection practices even where a commercial or affiliated relationship exists.

Responsibility for Third-Party Sites

Moorah states that it does not accept responsibility or liability for the content, security measures or activities of third-party websites. External links are provided for convenience, and users should review the privacy and security policies of a third-party service before providing personal information.

Data Processing Outside Your Country

Personal data may be transferred to, stored or processed outside a user’s country of residence for purposes described in this Privacy Policy. Moorah states that personal data may in some cases be processed by servers located in other countries.

Privacy Requirements for Overseas Transfers

Moorah states that international transfers of personal data will be handled in accordance with applicable privacy laws and regulations. The location of processing may therefore differ from the user’s country of residence depending on the services, providers and processing activities involved.

What does the Moorah Privacy Policy cover?

The Moorah Privacy Policy explains how personal data may be collected, used, disclosed, processed, protected, retained and transferred in connection with the Moorah platform and services.

What personal information may Moorah collect?

Depending on how a user interacts with the platform, information may include identity and contact details, date of birth, addresses, payment information, device and network data, transaction activity, marketing preferences, location information and other data described in the Privacy Policy.

Does Moorah use cookies?

Yes. Moorah and applicable service providers or advertising partners may use cookies and similar technologies for platform functionality, preferences, shopping-cart information, analytics, content, advertising and remarketing.

Can I disable Moorah cookies?

Users may adjust their browser or device settings to refuse cookies. However, disabling cookies may prevent certain features or services from functioning fully.

Does Moorah share personal data with third parties?

Personal data may be disclosed to relevant service providers, affiliates, buyers, sellers, business partners, advertising partners, authorities or other parties for the purposes and circumstances described in the Privacy Policy and as permitted or required by applicable law.

How does Moorah protect personal data?

Moorah states that it uses security measures including secured networks and restricted access to protect information under its control. The policy also explains that absolute security cannot be guaranteed.

Can Moorah transfer personal data overseas?

Yes. Personal data may be transferred, stored or processed outside the user’s country of residence for purposes covered by the Privacy Policy, subject to applicable privacy laws and regulations.

Can I withdraw consent for personal data processing?

The policy provides for users to contact Moorah’s Data Protection Officer in writing regarding withdrawal of applicable consent. Withdrawing consent may affect access to or functionality of services that require the relevant personal data.