Moorah Terms of Service

Agreement to the Terms

Accessing the Moorah platform or using its services constitutes acceptance of the applicable Terms of Use. The terms establish the permitted and prohibited ways users may access and interact with the platform. Users who do not agree to these requirements should stop accessing and using the platform and its services.

Additional Terms for Specific Services

Certain activities or services may be governed by additional conditions. Engagement tools are subject to the applicable Platform Engagement Tools Terms & Conditions, while livestream, user-generated and relevant third-party content may be subject to Content Terms of Service. Product purchases are subject to the applicable Terms of Sale, while Digital Goods, vouchers, gift cards and Moorah Wallet services may be governed by their respective terms where those services apply.

Legal Capacity to Use the Services

Moorah services are intended for users who have the legal capacity to enter into contracts under applicable laws. Users who have previously been suspended or who are in breach of the Terms of Use may not be permitted to access the services.

Users Under 21 Years Old

According to the stated Moorah terms, users under 21 years old must obtain consent from their parent or legal guardian, including acceptance of the Terms of Use and responsibility for the user’s actions, charges associated with use of the services or purchases, and compliance with the terms. Without the required consent, the user must stop accessing and using the platform and services.

Protected Areas of the Platform

Access to password-protected or otherwise secure areas is restricted to customers with registered accounts where applicable. Users must not attempt to obtain unauthorized access to protected areas, services or information through methods that Moorah has not intentionally made available for their use.

Monthly Purchase Requirement

From 1 October 2025, Moorah’s stated commission activation process requires users participating in the applicable referral commission system to make a purchase each month to activate commissions earned from their downline for that month. The terms further state that at least RM65 worth of products must be purchased per month to maintain referral bonus income.

Floating Balance and Commission Transfer

Earned commissions initially appear in the user’s wallet as a “Floating Balance.” After the required purchase is completed, the month’s Floating Balance is transferred to the user’s “Total Balance” on the first day of the following month, according to the stated commission process.

Unactivated Commissions

Moorah states that this system is intended to reward active community members. Under the stated terms, commissions that are not activated may be passed to an active upline. Users participating in the referral system should therefore review the current requirements applicable to each commission period.

Platform Guidelines

Users agree to comply with guidelines, notices, operating rules, policies and instructions relating to access to the Moorah platform and use of its services. Moorah may revise applicable terms, and published changes become part of the conditions governing continued platform use.

Restricted Activities

Users must not impersonate another person or entity, falsely represent an affiliation, use the platform for illegal or unlawful purposes, attempt unauthorized access, interfere with platform operation or other users, distribute prohibited materials, or upload software or materials containing viruses, malicious code or harmful components. Platform use must also comply with applicable laws, internet standards and acceptable-use requirements.

Platform and Service Availability

Moorah may upgrade, modify, suspend or discontinue all or part of the platform or services. Access may therefore be affected by changes to platform functionality or availability.

Monitoring and Enforcement

Moorah reserves the right, without an obligation to do so, to monitor or screen platform content, restrict user access, report suspected legal violations to relevant authorities, cooperate with investigations and request information where inaccurate, misleading or fraudulent activity is suspected.

Privacy and Related Terms

Use of Moorah services is also subject to the Moorah Privacy Policy. Where applicable, Terms of Sale, Digital Vouchers & Gift Cards Terms, Moorah Wallet User Terms, Voucher Terms & Conditions and other service-specific conditions may supplement these Terms of Service.

User Responsibilities

Users agree to use Moorah services lawfully and in good faith. Information and data supplied to the platform should be accurate, and users are responsible for the information they provide.

Fraud and Suspicious Transactions

Moorah reserves the right to cancel or reject use of its services at its discretion, particularly where fraud or suspicious transactions are suspected. Users should ensure that their account, order and payment information is accurate when interacting with the platform.

Product Descriptions

Moorah strives to provide accurate product information, but the Terms of Service state that product descriptions may not always be accurate, complete, current or error-free. Customers should review the information displayed for the relevant product before completing an order.

Product Pricing

Listed product prices are subject to applicable taxes unless otherwise stated. Prices may also be updated without prior notice, so the amount displayed during the current purchasing process should be reviewed before an order is completed.

Third-Party Vendors

Third-party vendors that are not affiliated with Moorah may list and sell products through the platform. Where a purchase involves a third-party vendor, the sale agreement between the customer and that vendor is treated as an independent agreement. Third-party vendors may also use paid Moorah services to promote listings.

Username and Password

Certain Moorah services may require an account and the provision of Personal Data. A username and password may be issued by Moorah or supplied by the customer and accepted by the platform. Users are responsible for keeping their login credentials confidential and maintaining the security of their accounts.

Unauthorized Account Access

Users should notify Moorah promptly if they know or reasonably suspect that their username or password has been compromised, used without authorization or otherwise requires updating. Users are responsible for protecting their account credentials and should not disclose them to other parties.

Biometric Verification

Where supported by a permitted mobile device and the Moorah service, fingerprint or facial recognition may be available as a verification method in place of a username, password or one-time PIN for certain access or payment-verification purposes. Users are responsible for the security of their device and biometric functions.

Biometric Data and Device Authentication

The stated terms specify that Moorah does not collect, process or store facial or fingerprint information in providing the biometric verification service. The device’s facial or fingerprint authentication module is not provided by Moorah, and availability or compatibility of biometric verification is not guaranteed across all equipment, software or infrastructure.

Activity Through Your Account

Access, information, data or communications associated with a user’s username, password or enabled biometric verification may be treated as activity performed by that user. Account credentials and biometric access should therefore remain confidential and should not be shared with another party.

Ownership

Intellectual property in the Moorah platform and its materials is owned, licensed to or controlled by Moorah, its licensors or its service providers. Applicable intellectual property rights may be enforced to the extent permitted by law.

Restricted Use of Platform Materials

Platform materials may not be reproduced, reverse engineered, decompiled, disassembled, altered, distributed, republished, broadcast, mirrored, transferred or otherwise used beyond the permissions provided under the terms without the relevant prior permission. Permitted personal and non-commercial use remains subject to the applicable conditions and proprietary notices.

Trademarks

Trademarks displayed through Moorah may belong to Moorah or third parties. Display of a trademark does not itself grant users a licence or right to use that trademark, including through meta tags, links or other uses, without permission from the applicable rights holder.

General Exchange and Return Policy

Exchanges and returns must follow the instructions in the applicable Moorah Exchange/Returns Policy. The stated terms provide that goods sold are generally non-exchangeable, non-returnable and non-refundable except where an item is delivered damaged, defective or incorrect, or where applicable law requires otherwise.

Damaged, Defective or Incorrect Products

Customers who receive a damaged, defective or incorrect product must notify Moorah Customer Service within three calendar days from the date the goods are delivered. Customers may be asked to provide proof of purchase together with clear photographs or videos showing the product and its packaging. Claims submitted after the stated three-day period may not be accepted.

Review of a Product Claim

Moorah reserves the right to inspect and verify a claim and determine whether an exchange, refund, replacement or another appropriate remedy will be provided. Customers should retain the relevant order information and supporting evidence when submitting a claim.

Incorrect Product Delivered by Moorah or Seller

If an incorrect product is delivered because of an error by Moorah or the Seller, the customer must notify Moorah Customer Service within three calendar days from delivery. After verification, Moorah states that it will arrange for the incorrect product to be exchanged for the correct product at no additional cost to the customer.

Incorrect Orders Placed by Customers

Customers are responsible for checking selected products, quantities and delivery details before completing a purchase. Orders placed incorrectly by a customer are not eligible for cancellation, return, exchange or refund except where applicable law requires otherwise.

Contacting the Seller or Moorah

Customers with questions or complaints may contact the relevant Seller through the platform where applicable or contact Moorah through the Contact Us page. Providing relevant order and transaction information can help identify the matter being raised.

Disputes with Sellers

Where a customer cannot resolve a dispute directly with a Seller through amicable negotiations, the stated terms provide that Moorah may suggest and implement an appropriate resolution at its discretion.

User Submissions

Information or materials submitted to Moorah, including questions, reviews, comments and suggestions, are subject to the platform’s submission terms. Users must not use false email addresses, impersonate other people or mislead Moorah or third parties about the origin of a submission. Moorah may publish, remove or edit submissions but is not obligated to do so.

Informational and Promotional Emails

The stated terms provide for the use of information supplied by users for informational and promotional emails. Users may subsequently opt out of promotional emails through the appropriate unsubscribe link provided in such communications.

Personal Data and Privacy Policy

Collection, use and disclosure of Personal Data are subject to the Moorah Privacy Policy and the purposes described in that policy. Users should review the Privacy Policy together with these Terms of Service when using the platform.

Termination by Moorah

Moorah may terminate platform or service access, disable applicable login or biometric verification functions, or restrict access where permitted under the Terms of Use. This may include circumstances involving a breach of the terms or conduct considered inconsistent with applicable platform conditions.

Termination by the User

The stated Terms of Use provide that users may terminate the terms by giving seven days’ written notice through the Contact Us page on the platform.

Effect of Termination

Following termination, the user will cease to have access to the applicable platform or services. Where an account has an available balance, withdrawal is subject to the prevailing terms and conditions applicable at the time of termination.

What are the Moorah Terms of Service?

The Moorah Terms of Service establish the conditions governing access to the platform and use of Moorah services, including account responsibilities, platform rules, purchases, product information, intellectual property, returns, complaints and termination.

Do I agree to the terms by using Moorah?

Yes. The stated terms provide that accessing the platform or using its services constitutes agreement to the applicable Terms of Use. Users who do not agree should stop accessing and using the platform and services.

What is required to activate monthly referral commissions?

Under the commission update effective from 1 October 2025, users participating in the applicable referral commission system must make a monthly purchase. The stated requirement specifies at least RM65 worth of products per month to maintain referral bonus income.

Can I return a Moorah product?

Goods are generally stated to be non-exchangeable, non-returnable and non-refundable, except for damaged, defective or incorrect products or where applicable law requires otherwise. Eligible product issues must follow the applicable exchange and return process.

How long do I have to report a damaged or incorrect product?

The stated terms require customers to notify Moorah Customer Service within three calendar days from the date of delivery. Proof of purchase and clear photographs or videos of the product and packaging may be required.

Am I responsible for checking my order before payment?

Yes. Customers are responsible for checking selected products, quantities and delivery information before completing a purchase. Customer ordering errors are generally not eligible for cancellation, return, exchange or refund except where applicable law provides otherwise.

Can Moorah change these Terms of Service?

The terms state that Moorah may revise applicable guidelines and terms from time to time. Users should review the published terms periodically to remain aware of conditions governing continued platform use.

How can I raise a question or complaint?

Customers may contact the relevant Seller through the platform where applicable or use Moorah’s Contact Us page to submit questions or complaints.